Privacy Policy

1. Who we are

Vgarde SARL ("Vgarde") is the data controller for personal data collected through this website and our services. You can contact us at admin@vgarde.com.

2. What data we collect

We may collect the following categories of personal data:

• Account data: name, email address, billing address, VAT number
• Technical data: IP address, browser type, device information, cookies
• Usage data: pages visited, services purchased, support interactions
• Payment data: processed by Stripe — we do not store card numbers

3. How we use your data

We process your personal data for the following purposes:

• Providing and managing our hosting services (contractual necessity)
• Processing payments and issuing invoices (legal obligation)
• Sending service-related communications and renewal notices (legitimate interest)
• Improving our website and services through analytics (legitimate interest)
• Complying with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Data retention

We retain your account data for the duration of your subscription and for up to 3 years after termination for legal and financial compliance purposes. Technical logs are retained for up to 90 days. You may request deletion at any time (see Section 6).

5. Third parties & transfers

We share data with the following categories of trusted processors:

• Stripe — payment processing (USA, with EU Standard Contractual Clauses)
• EU Infrastructure Provider — server infrastructure (European Union)
• Zoho — email communication (EU data centres)

No data is transferred outside the EEA without appropriate safeguards in place.

6. Your rights (GDPR)

Under the GDPR you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interest
• Restriction — request that we limit processing

To exercise any of these rights, contact us at admin@vgarde.com. You also have the right to lodge a complaint with your national data protection authority.

7. Cookies

We use essential cookies for session management and authentication. We use analytics cookies only with your consent (managed via the cookie banner). You can withdraw consent at any time via the "Manage my cookies" link in the footer.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a notice on our website. This policy was last updated in May 2026.